Our staff handles and directs over 1,200 incoming calls weekly for our various departments. We also assist residents with inputting non-emergency residential complaints and requests into Joliet’s online citizen engagement service request portal, “CitizenVUE”, and directs residents to proper departments for follow-up. 

If we miss your call during business hours, we are helping to assist other residents.  Your call is important to us.  Consider leaving us the following information listed below. 

• Your name and contact number
• Along with a brief description of your question/concern
• And the address location it is occurring at

All messages left with a request for call back will be returned on or before the end of the next available business day.