Joliet's CitizenVUE mobile app and online service request portal system is not monitored 24 hours a day, on weekends, or holidays.  The City Hall - Information Desk staff is not trained to handle Joliet Police or Fire Department related calls or emergencies. 

• If your concern requires emergency Police or Fire Department assistance dial 911.
• If your concern requires non-emergency Police or Fire Department assistance dial 815-726-2491.
• If your concern involves a water or sewer emergency dial our 24-Hr Public Utilities line at 815-724-4220.
• All concerns must be located within Joliet city limits.
• Submissions after business hours, on weekends, or observed holidays will begin processing on the next available business day. 
• When submitting a service request, submitters should provide the exact address location of the property that is a concern. 
• All City Hall Inspectors and Employees have 15 business days (Monday - Friday) to review your initial service request. Some requests may take longer for initial action due to the nature of the request or multi-departmental involvement.
• Once a service request has been submitted to the City of Joliet it cannot be deleted. 
• Service requests are considered public documents and can be requested by the public by submitting a Freedom of Information Act (FOIA) request through our FOIA request portal.

Mobile Device 

Joliet's CitizenVUE mobile device app allows a user to submit service requests through a free smartphone app available on Apple iOS, Google Play, and Microsoft Windows stores, directly to the City of Joliet. 

• Search “CitizenVUE”, in your device's app store. 
  • Device compatibility requirements 
    • Apple iPhone, iPad, iPod Touch - iOS 13.0 or later
      • Mac - macOS 11.0 or later or Mac with Apple M1 chip
    • Android - 5.0 and up
    • Microsoft Windows - 10 version 18362.0 or higher 
• Download (VUEWorks: CitizenVUE) and you are ready to begin submitting your non-emergency residential/community issues to the city. 
• Allows user to take or upload up to five pictures into the service request from your file database from your mobile device.
• Check the "My Requests" tab for tracking information on your recently submitted service request with the city.

City Hall

Service requests can also be submitted in person at the City Hall Information Desk or over the phone at 815-724-4005 during business hours. 

• Be prepared to provide the address location of the concern.
• All calls received at the Information Desk may be recorded for quality assurance.
• Inform staff if you would like to remain anonymous.

Online Portal

Service requests may also be submitted through our online website portal at www.joliet.gov. From the homepage select the Report an issue button.

• No account or user login is required. 
• Photo submission is required to start the submission process.
  • Upload up to five pictures into the service request from your file database from your computer.
• Keep track of the generated service request number for follow up purposes with the city.  This method does not track submitted service request numbers.

For best results prior to submitting your service request to the city, fill in your contact information and email address so that the city can contact you if further information is required to address your concern.  In some cases, submitters can remain anonymous, however, if the city requires more information to process the request and we have no way to contact you, your request could be closed due to insufficient information.  Tenant contact information is required when reporting landlord tenant concerns.

• Upon submission take note of the generated service request number or address location for follow up purposes.
• To follow up with your service request contact the City Hall - Information Desk at 815-724-4005, our staff can look into your submitted request and forward you to proper staff for your follow up inquiries.