Frequently Asked Questions (FAQ)

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Boil Water Orders
- How long will the precautionary boil order remain in effect?
  Each boil order situation is different, making it impossible to predict how long the boil order will remain in effect. The boil order will not be lifted until testing shows that the water meets public health standards. The City of Joliet will notify you when the boil order is lifted with a notice.
- What if I drank water already?
  There is nothing you can do about the exposure you have already received. If you become ill, contact your health care provider. Follow the above recommendations about using your water until you are told the told the boil order is lifted.
- What are the symptoms of water-borne illness?
  Disease symptoms may include diarrhea, cramps, nausea and possible jaundice, and associated headaches and fatigue. Symptoms may appear as early as a few hours to several days after infection and may last more than two weeks. These symptoms, however, are not just associated with disease-causing organisms in drinking water; they may also be caused by a number of other factors. If you are ill with these symptoms, contact your health care provider.
- No. Only the addresses that have received a notice are affected.
  Anyone who ingests contaminated water may become ill. Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.
- I am on a well, am I affected?
  No. Only the addresses that have received a notice are affected.
- Is it safe to breast feed during the precautionary boil order after bathing in the water?
  Cleaning the breast area with soap and bottled water or water boiled for at least 5 minutes and cooled prior to feeding will provide assurance that the child not ingest contaminants that may be on the skin
- Can my pets drink the water?
  Animals generally are not affected in the same way as people by contaminants in the water. An individual may give their pet bottled water or water that has been boiled for at least 5 minutes and cooled if they choose. Fish tanks should not be affected.
- Are swimming pools safe?
  They are safe as long as proper levels of treatment are maintained. Water from swimming pools should never be consumed.
- What do we need to do when the precautionary boil order is lifted?
  When the precautionary boil order is lifted you should flush the buildings water lines and clean the faucet screens. Also, purge water-using fixtures and appliances of standing water and/or ice. This includes changing the water filter on refrigerators
- Are vending machines that mix drinks safe? (Coffee, Tea & Hot Chocolate machines)
  These machines that use tap water should not be used until the precautionary boil order has been lifted
- Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.
  The Will County Health Department is responsible for checking area restaurants to confirm that safe practices are being followed. Special procedures are required for them to ensure that food preparation and handling is done in a safe manner. Additional procedures are also required to provide safe dish washing.
- Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.
  Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.
- How do I wash my dishes?
  Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.
- Can I shower or take a bath in this water?
  Yes, it is safe to shower or bathe in the water. The primary concern is that the water not be consumed. Instruct children not to put the water in their mouth when they are bathing. When bathing infants, extra precaution should be taken and the City of Joliet Public Utilities Department recommends the use of bottled water or water that has been boiled for at least 5 minutes and cooled for use.
- During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.
  The City of Joliet Public Utilities Department recommends that bottled water or water boiled for at least 5 minutes should be used for hand washing. When this is not practical, it is recommended that if tap water must be used to wash and rinse, it should be followed up with the use of a hand sanitizer. Consuming unsafe water is the most likely way to become ill. Using extra precautions with hand washing ensures that hands are clean for eating.
- Can I drink the water?
  During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.
- How long should I boil my water for?
  The affected tap water should be brought to a rolling boil for at least 5 minutes before being used.
- What does a precautionary boil order mean?
  It means that there has been an incident that has caused the water system to become acceptable to outside contaminates. As a precaution, the City is notifying the affected area to take precautions and if possible not use the water that comes out of the tap for drinking, brushing your teeth, cooking or washing fruits and vegetables. You should use bottled water for these activities.
- Why has this precautionary boil order been issued?
  A precautionary boil order has been issued by your water system because of water system maintenance needs to be completed. When the water system pressure drops below 20 psi there is a possibility that organisms outside the pipe my infiltrate the water system and could cause illness (e.g., fecal or E.coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.
BUILDING AND INSPECTIONS DEPARTMENT
- Who can I contact to verify if my home improvement project requires a permit?
  OBTAINING A BUILDING PERMIT
  
  Contact our Building and Inspections Department at 815-724-4070.
  - A permit is needed for fences, pools, sheds and other residential projects. Visit our Residential Building Permits page for more information.
  - To determine if your project address falls within Joliet City limits visit our Resource LookUp feature on our homepage.
- My neighbor is doing a renovation project without a permit. Who can I report this to?
  NO PERMITS POSTED
  
  To report residential construction work without a permit, contact the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- How can I obtain a copy of my plat of survey that is required for my home improvement project?
  PLAT OF SURVEY
  
  A plat of survey is required for all permits for installation of, replacement of, and additions to fences, decks, pools, patios (with or without a roof), driveways, driveway aprons, sidewalks, garages, pergolas and similar structures, and additions. This includes the replacement of flatwork (driveways, aprons, sidewalks) with the same dimensions and location. If you're having trouble locating your plat of survey, visit our Residential Building Permits page for more information.
  
  If you’re having troubles locating your plat of survey, refer to these options:
  1. Closing papers from purchase of home
  2. Check with your mortgage company or attorney may have a copy
  3. Submit a Freedom of Information Act Request through our FOIA Request Portal to see if the city has a copy of this document
  4. Try to call local surveying companies for possibility of a copy
  If none of these options are successful in obtaining the plat of survey for the address of the proposed project, you’ll have to resurvey. Contact the the City of Joliet Building Department at 815-724-4070 for further questions or information.
- Where can I find information on Joliet's Roof Repair Policy and/or Siding Ordinances?
  ROOF REPAIR POLICY & SIDING ORDINANCE
  
  Visit our Building Code Information page to find information on both the City's Roof Repair Policy and Siding Ordinance.
  - For further questions after reviewing this information contact our Building Inspections Department at 815-724-4070.
CITY HALL INFORMATION DESK
- What are my options to put in a service request?
  SERVICE REQUESTS
  
  Submitters have the following options to submit a service request to the city:
  - By phone at 815-724-4005.
  - Mailto: infodesk@joliet.gov
  - Walk-in (mask or face covering based on personal preference or need) come to City Hall - Information Desk located at 150 W. Jefferson St., Joliet, IL 60432.
    
    City Hall is open from 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
    
    All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
  - 24/7 when using Joliet's new citizen engagement VUEWorks:CitizenVUE mobile device app and or desktop portal.
    
    Visit our citizen engagement Report page for more information.
  City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov . We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours.
- What is a Service Request?
  SERVICE REQUEST
  
  A service request is used as a way to communicate, notify and submit a non-emergency neighborhood or community concern to the city that could be in violation to a city code and/or ordinance violation such as;
  - Overgrown lots/lawns (8"+ or higher)
  - Doing home improvement projects without a permit
  - Trash and junk in parkway or alleyways, etc.
  Service requests can also be used to ask for general City Hall related questions or request a service that the city would handle such as;
  - Parkway tree trimming
  - Fill a pothole
  - Report street light outages, etc.
  SUBMISSION GUIDELINES
  
  Once a service request is submitted to the city;
  - It cannot be deleted and is considered a public record which is subject to Freedom of Information laws and regulations. Visit our FOIA Request Portal page for more information.
  - It is auto assigned to the department that would handle your concern or issue.
  - All staff have 15 business days to do an initial investigation, some requests may take longer due to the nature of the request or multi-departmental involvement.
  For more information on service requests visit our Report page.
- Do I have to give my name when I call City Hall to lodge a neighborhood complaint?
  CONTACT INFORMATION GUIDELINES
  
  Most callers have the option to remain anonymous when calling.
  - However, If you choose not to provide your contact information, we may not be able to complete the service request if not enough information is given.
  REQUESTING A CITY SERVICE
  
  When should I or am I required to provide my contact information to the city?
  - When requesting a service from the city such as parkway tree trimming, to fill a street pothole, sidewalk repair, street light outage, etc.
  LANDLORD / TENANT CONTACT REQUIREMENTS
  
  Tenant contact information is required when reporting an interior rental code property issue to the city.
  - Please be advised the city does not get involved in civil landlord/tenant disputes, nor does the city test for mold.
  PUBLIC RECORD & FREEDOM OF INFORMATION (FOIA) REQUESTS
  
  Once a service request has been submitted to the city via app or through our web-based portal it becomes a public record and cannot be deleted.
  - All Service requests are considered public documents and can be accessed and requested by the public by submitting a Freedom of Information Act (FOIA) form through the City’s FOIA request portal system. Our City Hall self-serve FOIA request portal computer center is available to the public during business hours, M-F from 8 a.m. - 4:30 p.m., except on observed holidays.
- Does every service request have a tracking number?
  SERVICE REQUEST NUMBER
  
  Yes, when you call in to the city to request a service or submit a neighborhood complaint, simply ask the operator to give you the service request number so you can track the progress of your request.
  - This number will also be generated when you submit a service request through our CitizenVUE app or online portal.
  - To follow up on your request or neighborhood complaint contact the City Hall - Information Desk at 815-724-4000.
- What is the time line that City Departments/Inspectors have to review my Service Request?
  UPON SUBMISSION;
  - City Departments/Inspectors have up to 15 business days from the initial submission date of the request to the city to do an initial investigation of the request.
  - All staff try to deliver services in a reasonable length of time. Some service requests may take a longer to investigate depending on the season, weather, multi-departmental involvement, or nature of the concern.
  - To follow up on a service request contact the City Hall - Information Desk at 815-724-4000. Be prepared to provide the service request number and/or address location when following up on the status of your request.
CITY MANAGER'S OFFICE
- How can I determine which Council District I live in and which Councilman or Councilwoman represents my area?
  Residents can now easily determine who their Council person is along with districting information by inputting their address into the City's Resource LookUp feature located on the City's homepage. Residents can also obtain this information by contacting the City Hall - Information Desk at 815-724-4000 during business hours.
  
  CITY COUNCIL - DIRECTORY
  
  DISTRICTS 1-5
  - Councilman Larry Hug - District 1 815-724-3746 / lhug@joliet.gov
  - Councilman Pat Mudron - District 2 815-724-3749 / pmudron@joliet.gov
  - Councilwoman Sherri Reardon - District 3 815-724-3720 / sreardon@joliet.gov
  - Councilman Cesar Cardenas - District 4 815-724-3745 / C: 331-285-2068 / cardenas@joliet.gov
  - Councilwoman Suzanna Ibarra - District 5 815-724-3742 / sibarra@joliet.gov
  AT-LARGE
  - Councilman Cesar Guerrero - At Large 815-724-3129 / cguerrero@joliet.gov
  - Councilwoman Jan Hallums Quillman - At Large 815-724-3744 / jquillman@joliet.gov
  - Councilman - Joe Clement - At Large 815-724-3747 / jclement@joliet.gov
  COMMITTEES & COMMISSIONS
  
  Visit our Joliet Committees and Commissions page for more information.
  
  CITY COUNCIL MAPS
  
  City Council maps are available in the Office of the City Clerk at 150 W Jefferson St, Joliet, IL 60432, Monday through Friday from 8:00 am to 4:30 pm, or by calling 815-724-3780.
  
  WILL COUNTY ELECTED OFFICIALS
  
  Visit the Will County Clerk's page to learn about local election and elected officials' information and more.
  
  KENDALL COUNTY ELECTED OFFICIALS
  
  Visit the Kendall County Clerk's page to learn about local election and elected officials' information and more.
- As a resident how can I stay connected with the City of Joliet?
  SOCIAL MEDIA
  
  Residents can check out the following social media outlets designed to help keep our residents informed of what's going on in the City of Joliet:
  
  1. FACEBOOK:
  
  City of Joliet, Illinois, Government
  
  Joliet Police Department
  
  Joliet Fire Department
  - Residents can like our Facebook pages for City information, job postings, news, downtown events and more.
  2. TWITTER:
  
  @TheCityofJoliet
  - Follow us on Twitter for City Hall information and announcements, job postings, meeting, and media release notices and more.
  3. SMART MESSAGE COMMUNITY ALERTS:
  - Visit joliet.gov/smartmessage to sign up.
  - Residents who sign up for Smart Message Community Alerts will receive alerts from the City of Joliet to your cell phone, work phone, e-mail, and more.
    
    Example notifications include water main breaks, street closures, and changes in garbage pickup for your area.
  IMPORTANT:
  - None of the City of Joliet's social media outlets listed above should ever be used as a watch or warning system for potentially threatening weather-related events.
  - The city encourages residents and businesses to proactively seek out weather-related information from official channels such as the National Weather Service (www.weather.gov) or their preferred local media outlet.
  - It is a best practice to have a National Oceanic and Atmospheric Administration (NOAA) Weather Radio at your residence or place of business that broadcasts official Weather Service warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.
  OTHER MEDIA RESOURCES:
  - Residents can also visit our city website Calendar and News sections for current meeting, city news and media release information.
  - Pre-City Council meetings are held the first and third Monday of each month starting at 5:30 p.m., in Council Chambers located at 150 W. Jefferson St., Joliet, IL 60432, on the 2nd floor of City Hall.
  - City Council meetings are held the first and third Tuesday of each month starting at 6:30 p.m. at the above location. Meeting dates are subject to change due to observed holidays.
  - If you are unable to attend a meeting, the meetings are televised on our local access TV station JCTV Channel 6 for Comcast users, and Channel 99 for AT&T U-Verse users. Viewers can also watch televised meetings on via computer by visiting our Meeting Agenda, Minutes and Videos page.
  - Visit our JCTV page for program information.
CUSTOMER SERVICE
- How can I pay for my City of Joliet Parking ticket?
  PAYMENT OPTIONS
  - Online at joliet.gov/i-want-to/pay.
  - By phone contacting Customer Service at 815-724-3820.
  - By mailing both your ticket and payment to City of Joliet, Attn: City Collector, 150 W. Jefferson St., Joliet, IL 60432.
  - In person at City Hall.
  - Acceptable forms of payment: Cash, Visa, MC, Discover, Check, or Money Order.
  - For further City of Joliet parking ticket questions contact Customer Service at 815-724-3820.
  The City of Joliet does not accept payment for any type of moving violation ticket issued in any county. Check the issued ticket for method of acceptable payment and address location to pay by mail or in person for this type of ticket.
  
  LOST PARKING TICKET
  - If you have lost your parking ticket, contact Customer Service at 815-724-3820, during business hours.
  - Callers should be ready to provide the license plate number to the vehicle that was ticketed in order for them to look it up.
  HOURS OF OPERATION
  - City Hall is open for walk in business 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
  - All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
- Who do I contact if I have a water billing question?
  WATER BILLING QUESTIONS
  
  For questions on how to start/stop water service or your bill please contact Customer Service at 815-724-3820, or by email at customerservice@joliet.gov.
  - All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
  Contact our Customer Service general information line at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
- Who do I contact for water turn on/offs?
  START OR STOP SERVICE
  
  To schedule a water, turn on/off or to start/stop service during business hours contact Customer Service at 815-724-3820.
  
  EMERGENCY SHUT OFF
  
  If your turn off is due to a water related emergency, contact our 24-Hour Emergency Public Utilities line at 815-724-4220.
- Does the City of Joliet offer a Senior Discount on their municipal water bill?
  SENIOR DISCOUNT
  - The city offers a discount to residents living inside city limits once they have reached 65 years of age.
  - Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e. a valid driver’s license or ID).
  - For more information contact Customer Service during business hours at 815-724-3820 or by email at customerservice@joliet.gov
  HOURS OF OPERATION
  
  City Hall is open for walk in business 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
  - All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
  - City Hall departments and staff are available to our residents and the public via walk-in, phone, online, email or by appointment only (if applicable) during business hours.
  Customer Service general information line is 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- Where do I get a garage sale permit?
  GARAGE SALE PERMITS
  
  Garage sale permits are purchased at the Customer Service windows during regular business hours, Monday - Friday, 8:00 a.m. – 4:30 p.m., located at City Hall, 150 W. Jefferson St., Joliet, IL, 60432.
  - Residents may have no more than two (2) garage sales per calendar year and each sale must not exceed four (4) consecutive days.
  - Permits are $6.00 for individual garage sales and $30.00 for community events.
  - Visit our Garage Sale page or call 815-724-3820 for further questions.
  - All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
  Our Customer Service general information line is 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
- Where do I pay City issued parking/compliance tickets?
  PAYMENT OPTIONS
  - By phone at 815-724-3830 during business hours.
  - Parking/compliance tickets can be paid at City Hall, Monday - Friday, 8 a.m. - 4:30 p.m. at 150 W. Jefferson St., Joliet, IL 60432.
  - By mail to the City of Joliet, Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432.
  - Through our online payment portal.
  - Contact Customer Service at 815-724-3830 for further payment options or questions.
  - All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
  Contact our Customer Service general information line at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
- Where and when are Parking Ticket and Administrative Adjudication Hearings held?
  ADMINISTRATIVE ADJUDICATION HEARINGS
  
  Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
  - Any questions regarding a parking ticket can contact the City Collector at 815-724-3820.
  - Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
  - Adjudication Hearing notices will be mailed out to addresses we currently have on file.
    
    If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, 8 a.m. - 4:30 p.m.
  - For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
  - For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
- How can I pay my municipal water bill?
  PAYMENT METHODS
  
  Municipal water bills, parking, and compliance tickets can be paid online by visiting our online payment page.
  - In person at City Hall via Customer Service Windows (mask or face coverings based on personal preference or need) or
    
    by payment kiosk located in City Hall and JPD (account number needed).
  - Drop box: located outside of City Hall.
  - Automated Payment Line: 877-811-3799, (fee $)
  - By mail: City of Joliet Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432.
  - Visit our Customer Service page for more information.
  Contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
- Does the City of Joliet offer any programs to help residents potentially save money?
  PUBLIC UTILITIES PROGRAMS
  
  Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
  - Contact our Public Utilities Department for more information at 815-724-4230.
  JOLIET CUSTOMER WATER PORTAL
  
  Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
  - This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
  SENIOR WATER BILL DISCOUNT
  - The city offers a discount to residents living inside city limits once they have reached 65 years of age.
  - Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
  For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
- Where can I find information on Joliet's New Customer Water Portal?
  JOLIET CUSTOMER WATER PORTAL
  - Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
  - This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
  - For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.

GENERAL - CITY HALL

Who is the City of Joliet's municipal waste provider?
WASTE MANAGEMENT

Visit our Garbage and Recycling page for information on our municipal waste programs and guidelines.
- Contact Waste Management for servicing questions, issues, white goods pickup, or for toter repair at 815-280-7854.
- Contact Waste Management At Your Door to schedule a residential electronics and/or hazardous household waste special collection pickup at 800-449-7587.

On what holidays is City Hall closed and Waste Management pickup schedule affected?

CITY HALL HOLIDAY CLOSURES

City Hall will be closed on the following holidays in 2023/2024:


New Year's Day 2024	Monday	January 1st
Martin Luther King, Jr. Day	Monday	January 15th
Presidents' Day	Monday	February 19th
Good Friday	Friday	March 29
Memorial Day	Monday	May 27th
Independence Day	Thursday	July 4th
Labor Day	Monday	September 2nd
Columbus Day	Monday	October 14th
Veteran's Day	Friday	November 10th
Election Day	Tuesday	November 5th
Thanksgiving Day	Thursday	November 28th
Friday after Thanksgiving	Friday	November 29th
Christmas Day	Wednesday	December 25th
New Year's Day 2025	Wednesday	January 1st

WASTE MANAGEMENT HOLIDAY SCHEDULE

When your collection day falls on or after one of the holidays below, your collection day will be delayed one day that week. Visit our Garbage and Recycling page for collection guidelines and more or contact Waste Management at 815-280-7854.

Christmas Day - No service on Monday, December 25, 2023. Service one day late all week.
New Year's Day - No service Monday, January 1, 2024. Service one day late all week.
Memorial Day - No service Monday, May 27, 2024. Service one day late all week.
Independence Day - No service on Thursday, July 4, 2024. Thursday & Friday service one day late.
Labor Day - No service on Monday, September 2, 2024. Service one day late all week.
Thanksgiving Day - No Service on Thursday, November 28, 2024. Thursday & Friday service one day late.
Christmas Day - No service on Wednesday, December 25, 2024. Wednesday through Friday service one day late.
The following holidays have no change in service/regular schedule: Martin Luther King, Jr. Day, Presidents' Day, Good Friday, Juneteenth, Columbus Day, Election Day and Veterans Day

What time does City Hall open/close?
HOURS OF OPERATION

City Hall is open for walk in business 8a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
- City Hall departments and staff are available to our residents and the public via walk-in, phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by e-mail at infodesk@joliet.gov.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police & Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Mainline: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730

City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- Information Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220
- Community Smart Message Alert
Public Works: 815-724-4200
- Roadway's Division: 815-724-3650
______________________________________________

Waste Management: 815-280-7854 or via Chat at wm.com
- Waste Management At Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
How can I communicate with City Hall?
METHODS OF COMMUNICATION

City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov. We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police and Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Administration: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730

City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- Information Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220
- Community Smart Message Alert
Public Works: 815-724-4200
- Roadway's Division: 815-724-3650
_______________________________________________________

Waste Management: 815-280-7854 or via Chat at www.wm.com
- Waste Management At Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
Does the City of Joliet offer any social media outlets that residents can follow to stay connected to with what's going in Joliet?
SOCIAL MEDIA

Yes - Residents can check out our following social media outlets designed to inform our residents of what's going on in the City of Joliet:

1. FACEBOOK:

  City of Joliet, Illinois, Government

  Joliet Police Department

  Joliet Fire Department

Residents can like our Facebook pages for City information, job postings, news, downtown events and more.

2. TWITTER:

@TheCityofJoliet

Follow us on Twitter for City Hall information & announcements, job postings, City Council & Committee Meeting Notices and more.

3. SMART MESSAGE COMMUNITY ALERTS:

Visit  joliet.gov/smartmessage to sign up.
- Residents who sign up for Smart Message Community Alerts will receive alerts from the City of Joliet.
- Examples include water main breaks and boil orders.
- None of our City social media outlets listed above should ever be used as a watch or warning system for any weather-related event.
Where can I file my Bankruptcy paperwork at?
CONTACT THE NORTHERN ILLINOIS FEDERAL BANKRUPTCY COURT OR YOUR BANKRUPTCY LAWYER FOR;
- For bankruptcy filing procedures.
- For bankruptcy related questions call 312-435-5694 or 312-408-5000.
- For more information visit the Northern Illinois Bankruptcy Court website.
NOTE:

The City of Joliet has no affiliation with the United States Northern District of Illinois bankruptcy filing procedures, records, documents or paperwork of any kind, nor does it have any information on court times or its bankruptcy procedures.
Where should a Notice of Foreclosure or Bankruptcy be sent?
NOTICE OF FORECLOSURE SHOULD BE SENT TO THE FOLLOWING DEPARTMENT;
- City of Joliet, Attn: City Clerk's Office, 150 W. Jefferson St., Joliet, IL 60432
NOTICE OF BANKRUPTCY SHOULD BE SENT TO THE FOLLOWING DEPARTMENTS;
- City of Joliet, Attn: Legal Department, 150 W. Jefferson St., Joliet, IL 60432
- and also, notification should be sent to: City of Joliet, Attn: Customer Services/Utility Billing, 150 W. Jefferson St., Joliet, IL 60432
When and where are City Council Meetings held?
PRE-CITY COUNCIL & COUNCIL MEETING INFORMATION
- Pre-City Council meetings are held the Monday preceding Council Meetings each month starting at 5:30 p.m., in Council Chambers located at 150 W. Jefferson St., Joliet, IL 60432, on the 2^nd floor of City Hall, unless otherwise noted.
- City Council meetings are held the first and third Tuesday of each month starting at 6:30 p.m. at the above location, unless otherwise noted.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St and/or Joliet St, (mask or face covering based on personal preference or need). All other entrances will be remained locked until further notice.
- Meeting dates are subject to change due to observed holidays. If you are unable to attend a meeting, the meetings are televised on our local access TV station JCTV Channel 6 for Comcast users, and Channel 99 for AT&T U-Verse users, or you can also watch on your computer by visiting our Meetings, Agendas and Videos page.
- Visit our JCTV Community Television page for local programming information.
MEETING GUIDELINES & PROCEDURES

For more information visit our Public Meeting Schedule and Procedure page or call 815-724-3780 during business hours.
If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
FREEDOM OF INFORMATION (FOIA) REQUESTS

Freedom of Information (FOIA) requests can be submitted through the City of Joliet's FOIA Request Portal or stop by our self-service center located at the City Hall - Information Desk at City Hall during business hours.
- For further information or questions visit our City Clerk's page or call 815-724-3780.
- City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Where can I find information on events and activities in Joliet?
FESTIVALS & EVENTS

Visit our Events and Arts page for current event information.
- Visit Heritage Corridor Destinations for local and regional tourism information or call 800-926-2262.
- Visit Heritage Corridor Destinations to access their 2023/2024 FALL & WINTER - FIRE & ICE Event Guide.
Where can I find information on Joliet’s parks?
LOCAL PARK INFORMATION

Visit the Joliet Park District page or call 815-741-7275 for more information.
- Joliet Park District is located at 3000 W. Jefferson St., Joliet, IL, 60435.
Visit Joliet’s Billie Limacher’s Bicentennial Park & Theater page or call 815-724-3761 for more information.
- Joliet's Billie Limacher's Bicentennial Park & Theater is located at 201 W. Jefferson St., Joliet, IL, 60432.
Visit the Plainfield Park District page or call 815-436-8812 for more information.
- Plainfield Park District is located at 23729 W. Ottawa St., Plainfield, IL, 60431.
Does the City of Joliet offer any programs to help residents potentially save money?
PUBLIC UTILITIES PROGRAMS

Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
- Contact our Public Utilities Department for more information at 815-724-4230.
JOLIET CUSTOMER WATER PORTAL

Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
SENIOR WATER BILL DISCOUNT
- The city offers a discount to residents living inside city limits once they have reached 65 years of age.
- Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
LAKE MICHIGAN WATER

Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
- For more information contact our Public Utilities Department at 815-724-4230.
I am new to the community where can I find important information that I may need as a new resident?
NEW RESIDENT INFORMATION

You can find important resident information by visiting our Residents and Resident Information pages.
- We have also created a Resident Guide for all our residents with important and handy information whether you are new or have lived in Joliet all your life.
  - RESIDENT GUIDE
  - GUIA DE RESIDENTES
- For further questions stop by or call us at the City Hall - Information Desk at 815-724-4000 or by email at infodesk@joliet.gov. We have friendly knowledgeable staff to help answer and direct your inquiries to the appropriate department at City Hall.
When and where are Parking Ticket and Administrative Adjudication Hearings held?
ADMINISTRATIVE ADJUDICATION HEARINGS

Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St and/or Joliet St. All other entrances will remain locked until further notice.
- Any questions regarding a parking ticket can contact the City Collector at 815-724-3820.
- Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
- Adjudication Hearing notices will be mailed out to addresses we currently have on file.
  - If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, from 8 a.m. - 4:30 p.m.
- For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
- For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
Where can I find a current list of employment opportunities that are available with the City of Joliet?
EMPLOYMENT OPPORTUNITIES

For a list of current employment opportunities available at the City of Joliet visit our Employment Opportunities page.
- For employment questions or information contact Human Resources at 815-724-4020 or by email to
  employment@joliet.gov
The City of Joliet is an Equal Opportunity Employer.
Where can I find a list of city roads that are scheduled to be resurfaced in the near future?
RESURFACING SCHEDULE

Visit our Roadway Resurfacing Program page to see the list of roads that are scheduled to be resurfaced this year. For further questions contact Public Works at 815-724-4200.
Where can I find a list of current capitol projects that are going on within the City of Joliet?
CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.
- For a list of resurfacing projects going on in the city visit our Public Works Programs and Projects page.
- Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
Where can I find information on City of Joliet's Boards and Commissions?
BOARDS & COMMISSIONS

Visit our Boards and Commissions page.
Where can I find information on Joliet's New Customer Water Portal?
JOLIET CUSTOMER WATER PORTAL
- Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
- For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.

JOLIET FIRE DEPARTMENT
- Can I have a fire pit?
  FIRE PIT GUIDELINES
  
  Fire pits are allowed, however;
  - They must be a commercial built pit with steel legs with wire mesh sides and a top.
  - Fire pits must be 15ft. from any combustible building/fence and a garden hose nearby is recommended.
  - ONLY hardwood logs or commercially made logs (Dura-Logs) are to be burned.
  - If your fire pit is emitting smoke that is found to be offensive, or if the smoke bothers a neighbor with a medical condition, the fire may be ordered to be extinguished.
  - Contact the Joliet Fire Department at 815-724-3500 for more information.
- Where can I find information on Joliet's new Mental Health and Community Care Programs?
  THRIVEWORKS & COMMUNITY CARE
  
  Visit our Thriveworks and Community Care page for more information on each of these programs or contact the Joliet Fire Department at 815-724-3500.
JOLIET POLICE DEPARTMENT
- Does the Joliet Police Department have a Non-Emergency phone number that they can be reached at?
  NON-EMERGENCY POLICE & FIRE
  
  Joliet Police & Fire Department’s Non-Emergency line can be reached at 815-726-2491.
- Where can I get a copy of an accident or police report?
  CRASH REPORTS & FOIA REQUESTS
  
  Crash reports can be purchased online at www.buycrash.com.
  - Crash reports can also be purchased at a cost of $5 (exact change only) at the Police Department’s Front Desk located at 150 W. Washington St.
  - If you do not have exact change, you can pay for the crash report at the Customer Service windows in City Hall and bring the receipt to the Police Department.
  Police reports can be requested through the Freedom of Information Act (FOIA) by visiting our FOIA Request Portal. For more information contact our JPD Records Department at 815-724-3100, located at 150 W. Washington St., Joliet, IL 60432.
- When does the city snow ban for parking go into effect?
  ON STREET PARKING SNOW BAN
  
  On-street parking is prohibited for any snowfall accumulation within a 24-hour period of (2") two inches or more.
  - Once the plow trucks have cleared the street by your home or business after the snow has stopped, you may move your vehicle back on the street.
  - Violators to this ban can be ticketed, towed, or both.
    
    Call Joliet's non-emergency police line at 815-726-2491 to report.
  - All towing, storage, and associated legal fees will be the responsibility of the vehicle owner.
- How long can I park my car on a city street?
  ON STREET PARKING
  
  No person shall park or store any vehicle on any public street, alley or public way for more than 48 consecutive hours.
  - Contact the Joliet Police Department’s non-emergency line at 815-726-2491 to report all on street parking violations.
- How do I report an abandoned vehicle that is parked in the street?
  ABANDON VEHICLE PARKED ON THE STREET
  
  Please contact the Joliet Police Departments' non-emergency number at 815-726-2491 to report all on street parking violations.
  - Please be prepared to give a detailed description of the vehicle, plate number, and address location the vehicle is parked in front of.
- Does the Joliet Police Department have a list of frequently asked questions (FAQ)?
  JPD - FREQUENTLY ASKED QUESTIONS - FAQs
  
  YES - Visit JPD's FAQ's page for more information.
NEIGHBORHOOD SERVICES
- When can garbage containers be placed at the curb and when do containers need to be removed?
  WASTE MANAGEMENT GUIDELINES
  
  All items must be placed at the curb by 7 a.m. on the day of collection, but not prior to 6:30 p.m. on the day before collection, unless notification is given by media release by the City due to extreme weather conditions.
  - All emptied waste containers should be removed within 10 (ten) hours after collection.
  - For more garbage, recycling, and yard waste information visit our Garbage & Recycling page.
  - To report toters left curbside/in the street after allotted time, contact the City Hall - Information Desk at 815-724-4005 or lodge a service request.
    
    Please provide your area's Waste Management collection pick-up day in the service request description details.
- What is the height restriction for grass/weeds?
  LAWN MAINTENANCE
  
  Grass or weeds can’t exceed 8 inches on any parcel of land or lot in the City of Joliet per City ordinance.
  - To report these types of violations, contact the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- Can I place my leaves on the street for the city to pick up?
  YARD WASTE GUIDELINES
  
  The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
  - When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
  - Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
  - All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
  - Contact 815-724-4005 to report this violation or lodge an online service request.
- Does the City require me to shovel my residential sidewalk?
  SHOVELING SIDEWALKS
  
  Although it is not required for residents to shovel their sidewalks, we applaud citizens and proprietors for clearing sidewalks to help those who use the sidewalks weather the storm.
  - If you do shovel your sidewalk, it should be cleared to the pavement at least one shovel’s width within 24 hours after a snowfall event.
  - This makes it easier for children to walk to school or the bus stop.
  - Please lend a hand to elderly or disabled neighbors who cannot clear their own sidewalks, porches, and steps.
  - The city does not clear sidewalks in residential or business neighborhoods.
- Can I take snow from my driveway and/or sidewalk and place it in the street?
  SHOVELING & SNOW PLOWING GUIDELINES
  
  Shoveling or plowing snow into the street is strictly prohibited by local ordinance.
  - Violations of this policy may result in a compliance ticket.
  - Contact the Joliet Police Departments' Non-Emergency Line to report this violation as it is occurring at 815-726-2491.
  Shoveling or plowing snow onto adjacent neighbor's property is strictly prohibited by local ordinance.
  - Violations of this policy may result in a compliance ticket.
  - Report this violation to our Neighborhood Services Division by calling 815-724-4005 or by submitting an online service request.
- How do I report graffiti?
  REPORT GRAFFITI
  
  To report graffiti on public or private property;
  - By phone dial 815-724-4005.
  - Submit an online service request.
  - Be prepared to give the address location and description of the graffiti (paint color, gang related, derogatory, etc.) and what kind of surface it is on (garage, fence, door, etc.)
- My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up. Who can I report this to?
  TRASH & JUNK IN YARD
  
  Report the violation to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- My landlord is not fixing issues within my rental unit. Who can I contact?
  RENTAL - SERVICE REQUESTS
  
  Contact the City Hall - Information Desk at 815-724-4005 to report rental code related issues within your rental unit or lodge an online service request.
  - The city does not get involved in civil tenant / landlord disputes, nor does the city give legal advice.

NEW RESIDENT INFORMATION

On what holidays is City Hall closed and Waste Management pickup schedule affected?

CITY HALL HOLIDAY CLOSURES

City Hall will be closed on the following holidays in 2023/2024:


New Year's Day 2024	Monday	January 1st
Martin Luther King, Jr. Day	Monday	January 15th
Presidents' Day	Monday	February 19th
Good Friday	Friday	March 29
Memorial Day	Monday	May 27th
Independence Day	Thursday	July 4th
Labor Day	Monday	September 2nd
Columbus Day	Monday	October 14th
Veteran's Day	Friday	November 10th
Election Day	Tuesday	November 5th
Thanksgiving Day	Thursday	November 28th
Friday after Thanksgiving	Friday	November 29th
Christmas Day	Wednesday	December 25th
New Year's Day 2025	Wednesday	January 1st

WASTE MANAGEMENT HOLIDAY SCHEDULE

Christmas Day - No service on Monday, December 25, 2023. Service one day late all week.
New Year's Day - No service Monday, January 1, 2024. Service one day late all week.
Memorial Day - No service Monday, May 27, 2024. Service one day late all week.
Independence Day - No service on Thursday, July 4, 2024. Thursday & Friday service one day late.
Labor Day - No service on Monday, September 2, 2024. Service one day late all week.
Thanksgiving Day - No Service on Thursday, November 28, 2024. Thursday & Friday service one day late.
Christmas Day - No service on Wednesday, December 25, 2024. Wednesday through Friday service one day late.
The following holidays have no change in service/regular schedule: Martin Luther King, Jr. Day, Presidents' Day, Good Friday, Juneteenth, Columbus Day, Election Day and Veterans Day

How can I communicate with City Hall?
METHODS OF COMMUNICATION

City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov. We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police and Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Administration: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730

City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- Information Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220
- Community Smart Message Alert
Public Works: 815-724-4200
- Roadway's Division: 815-724-3650
_______________________________________________________

Waste Management: 815-280-7854 or via Chat at www.wm.com
- Waste Management At Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
Where can I find information on events and activities in Joliet?
FESTIVALS & EVENTS

Visit our Events and Arts page for current event information.
- Visit Heritage Corridor Destinations for local and regional tourism information or call 800-926-2262.
- Visit Heritage Corridor Destinations to access their 2023/2024 FALL & WINTER - FIRE & ICE Event Guide.
Where can I find information on Joliet’s parks?
LOCAL PARK INFORMATION

Visit the Joliet Park District page or call 815-741-7275 for more information.
- Joliet Park District is located at 3000 W. Jefferson St., Joliet, IL, 60435.
Visit Joliet’s Billie Limacher’s Bicentennial Park & Theater page or call 815-724-3761 for more information.
- Joliet's Billie Limacher's Bicentennial Park & Theater is located at 201 W. Jefferson St., Joliet, IL, 60432.
Visit the Plainfield Park District page or call 815-436-8812 for more information.
- Plainfield Park District is located at 23729 W. Ottawa St., Plainfield, IL, 60431.
Who do I contact if I have a water billing question?
WATER BILLING QUESTIONS

For questions on how to start/stop water service or your bill please contact Customer Service at 815-724-3820, or by email at customerservice@joliet.gov.
- All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Contact our Customer Service general information line at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
I am new to the community where can I find important information that I may need as a new resident?
NEW RESIDENT INFORMATION

You can find important resident information by visiting our Residents and Resident Information pages.
- We have also created a Resident Guide for all our residents with important and handy information whether you are new or have lived in Joliet all your life.
  - RESIDENT GUIDE
  - GUIA DE RESIDENTES
- For further questions stop by or call us at the City Hall - Information Desk at 815-724-4000 or by email at infodesk@joliet.gov. We have friendly knowledgeable staff to help answer and direct your inquiries to the appropriate department at City Hall.

PUBLIC UTILITIES
- How do I report a water main break?
  PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE
  
  If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact Public Utilities 24-Hr Emergency Hotline at 815-724-4220.
  - This line is answered 24 hours a day.
  - If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
  SMART MESSAGE - COMMUNITY ALERT NETWORK
  - To receive updates or notifications of water outages from the Public Utilities Department in your area, visit our Smart Message-Community Alerts Network page to register.
  - The Water Department sends out electronic notices to warn customers of pending water outages and other water and sewer emergency issues in your area, using our Smart Message-Community Alert Network.
- What part of my sewer is my responsibility to maintain?
  The homeowner is responsible for the sewer service line coming from the house to the sewer main including the connection to the main.
  - Blockages on the line would be removed by rodding the sewer by a licensed contractor.
  - If the contractor cannot remove the blockage, excavation may be required.
  - If you believe you have a break or sewer issues, contact Public Utilities at 815-724-4220 to schedule an inspection.
    
    The City of Joliet can provide limited assistance to make the repair.
    
    After service is restored, the City can provide a video inspection to check the condition of the sewer service line.
- Who do I report a sink hole or loose manhole cover to?
  PUBLIC UTILITIES 24-HOUR EMERGENCY LINE
  
  Contact Public Utilities 24-hour emergency line at 815-724-4220. The Utilities Department will investigate to determine the necessary corrective action.
- Who do I contact for property, parkway, curb, and apron restoration after a city dig up?
  RESTORATION
  
  Please contact the Public Utilities Department at 815-724-4220.
  - Restoration after a dig takes a minimum of 45-60 days to allow the ground to settle.
  - The City hires a contractor to complete the necessary repairs.
  - In general, no repairs are completed from November 15^th through April 1^st for the winter season.
    
    Once work begins, work is scheduled by location.
    
    If the area settles or becomes a hazard, please contact the Public Utilities Department 815-724-4220.
    
    Additional backfill can be placed, or other actions taken to remove the hazard.
- There are different colored markings on my parkway, who can I call for information?
  UTILITY LOCATE
  
  The markings are to identify the location of buried utilities in the area.
  - Please contact the Public Utilities Department at 815-724-4220.
  - If it is determined that the markings are not from city work, residents should contact J.U.L.I.E. locating services at 8-1-1 to find out who will be doing the work.
- A precautionary water boil order has been issued for my area what does this mean?
  BOIL ORDER ISSUED
  
  It means that there has been an incident that has caused the water system to become acceptable to outside contaminates. As a precaution, the city is notifying the affected area to take precautions and if possible, not use the water that comes out of the tap for drinking, brushing your teeth, cooking or washing fruits and vegetables. You should use bottled water for these activities.
  
  How long should I boil my water for?
  - The affected tap water should be brought to a rolling boil for at least 5 minutes before being used.
  Why has this precautionary boil order been issued?
  - A precautionary boil order has been issued by your water system because of water system maintenance needs to be completed.
  - When the water system pressure drops below 20 psi there is a possibility that organisms outside the pipe my infiltrate the water system and could cause illness (e.g., fecal or E. coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.
  Can I drink the water?
  - During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.
  Can I wash my hands with this water?
  - The City of Joliet Public Utilities Department recommends that bottled water or water boiled for at least 5 minutes should be used for hand washing.
  - When this is not practical, it is recommended that if tap water must be used to wash and rinse, it should be followed up with the use of a hand sanitizer.
  - Consuming unsafe water is the most likely way to become ill.
  - Using extra precautions with hand washing ensures that hands are clean for eating.
  Can I shower or take a bath in this water?
  - Yes, it is safe to shower or bathe in the water.
  - The primary concern is that the water not be consumed. Instruct children not to put the water in their mouth when they are bathing.
  - When bathing infants, extra precaution should be taken, and the City of Joliet Public Utilities Department recommends the use of bottled water or water that has been boiled for at least 5 minutes and cooled for use.
  How do I wash my dishes?
  - Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes.
  - Home dishwashers cannot be assured to completely kill organisms that may be in the water.
  Can I wash my clothes in the water?
  - Yes, you may continue to use the water to wash clothes.
  - The major concern is consuming the water.
  Is it safe to eat in restaurants under a boil order?
  - The Will County Health Department is responsible for checking area restaurants to confirm that safe practices are being followed.
  - Special procedures are required for them to ensure that food preparation and handling is done in a safe manner.
  - Additional procedures are also required to provide safe dish washing.
  Are vending machines that mix drinks safe? (Coffee, Tea & Hot Chocolate machines)
  - These machines that use tap water should not be used until the precautionary boil order has been lifted.
  What do we need to do when the precautionary boil order is lifted?
  - When the precautionary boil order is lifted you should flush the buildings water lines and clean the faucet screens.
  - Also, purge water-using fixtures and appliances of standing water and/or ice.
  - This includes changing the water filter on refrigerators.
  Are swimming pools safe?
  - They are safe as long as proper levels of treatment are maintained.
  - Water from swimming pools should never be consumed.
  Can my pets drink the water?
  - Animals generally are not affected in the same way as people by contaminants in the water.
  - An individual may give their pet bottled water or water that has been boiled for at least 5 minutes and cooled if they choose.
  - Fish tanks should not be affected.
  Is it safe to breast feed during the precautionary boil order after bathing in the water?
  - Cleaning the breast area with soap and bottled water or water boiled for at least 5 minutes and cooled prior to feeding will provide assurance that the child not ingest contaminants that may be on the skin.
  I am on a well, am I affected?
  - No. Only the addresses that have received a notice are affected.
  Who can be affected?
  - Anyone who ingests contaminated water may become ill.
  - Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.
  What are the symptoms of water-borne illness?
  - Disease symptoms may include diarrhea, cramps, nausea and possible jaundice, and associated headaches and fatigue.
  - Symptoms may appear as early as a few hours to several days after infection and may last more than two weeks.
  - These symptoms, however, are not just associated with disease-causing organisms in drinking water; they may also be caused by a number of other factors.
  - If you are ill with these symptoms, contact your health care provider.
  What if I drank water already?
  - There is nothing you can do about the exposure you have already received. If you become ill, contact your health care provider.
  - Follow the above recommendations about using your water until you are told the told the boil order is lifted.
  How long will the precautionary boil order remain in effect?
  - Each boil order situation is different, making it impossible to predict how long the boil order will remain in effect.
  - The boil order will not be lifted until testing shows that the water meets public health standards.
  - The City of Joliet will notify you when the boil order is lifted with a notice.
  Examples of Notice Letter
  Precautionary Boil Order
  Precautionary Boiling Water no longer required
  
  Click here for more information on boil orders.
- Does the City of Joliet offer any programs to help residents potentially save money?
  PUBLIC UTILITIES PROGRAMS
  
  Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
  - Contact our Public Utilities Department for more information at 815-724-4230.
  JOLIET CUSTOMER WATER PORTAL
  
  Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
  - This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
  SENIOR WATER BILL DISCOUNT
  - The city offers a discount to residents living inside city limits once they have reached 65 years of age.
  - Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
  For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
- How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
  LAKE MICHIGAN WATER
  
  Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
  - For more information contact our Public Utilities Department at 815-724-4230.
- Where can I find a list of current capitol projects that are going on within the City of Joliet?
  CAPITAL IMPROVEMENT PROJECTS
  
  Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.
  - For a list of resurfacing projects going on in the city visit our Public Works Programs and Projects page.
  - Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
PUBLIC WORKS
- What do I do if my street light is out?
  STREET LIGHT OUTAGE - PUBLIC WORKS
  
  Call the Public Works Department at 815-724-4200 to report the address or intersection location of the outage in order to determine if the light pole is maintained by the City of Joliet or ComEd.
  - Generally, the steel and decorative light (green or black) poles are that are maintained by the city, residents can submit a service request to the City to report a City pole outage or contact Public Works at 815-724-4200.
  COMED
  
  To report an outage directly to ComEd call 800-334-7661 or visit comed.com
  - ComEd – Wooden Poles – may not have a pole number
  - ComEd – Concrete Poles – most have a pole number on the street side of the pole, yellow placard, eye level, typically begins with Number 4; 9 digits long.
  - When reporting any street light outages to ComEd the more information you can provide the better.
- Who do I call to report a pothole or request street repair?
  CONTACT US
  
  Contact our Roadways Division at 815-724-3650 or submit an online Service Request to report the address or intersection where a street pothole needs to be repaired.
  - To request street resurfacing contact Public Works at 815-724-4200.
  If the location of the pothole or street repair request is not within City of Joliet's jurisdiction (County, Township, IDOT, IL Tollway, etc.) please follow up with the proper agency to request repairs.
- Who can I report a down street sign to or request that my street sign get fixed?
  CONTACT US
  
  Residents can lodge a service request with the Information Desk at 815-724-4000, lodge an online Service Request, or contact Public Works at 815-724-4200.
  - Please be prepared to give the closest address to or intersection location of where the sign is down at.
- Where can I find a list of city roads that are scheduled to be resurfaced in the near future?
  RESURFACING SCHEDULE
  
  Visit our Roadway Resurfacing Program page to see the list of roads that are scheduled to be resurfaced this year. For further questions contact Public Works at 815-724-4200.
- Where can I find a list of current capitol projects that are going on within the City of Joliet?
  CAPITAL IMPROVEMENT PROJECTS
  
  Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.
  - For a list of resurfacing projects going on in the city visit our Public Works Programs and Projects page.
  - Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
- Where can I find information on Joliet's New Customer Water Portal?
  JOLIET CUSTOMER WATER PORTAL
  - Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
  - This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
  - For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.
PUBLIC WORKS FORESTRY DEPARTMENT
- Does the City offer any assistant programs to help residents remove dead trees that are located on their own private property?
  PRIVATE PROPERTY YARD WASTE DISPOSAL
  
  The City does not remove any tree(s) that fall within residential private property lines and is not aware of any programs offering assistance.
  - Residents should either cut up the private tree debris to Waste Management's Guidelines for proper tree disposal (see below) or contact a licensed and bonded arborist and or tree removal company for removal.
  - Visit our Waste Management Guide for additional information about Waste Management’s garbage, recycling and yard waste policies and procedures.
  YARD WASTE GUIDELINES:
  
  Yard waste shall be collected weekly from mid-March, through the first week of December, on your regularly scheduled pick-up day.
  - If you have further yard waste questions, contact the City Hall Information Desk at 815-724-4000, or Waste Management at 815-280-7854.
  - Yard waste materials consist of grass and shrubbery cuttings, leaves, tree limbs, and other materials accumulated as the result of care of lawns, shrubbery, vines, and trees.
  - Yard waste should be placed at the curb or alley at the same time as garbage and recycling prior to 7:00 a.m. on your weekly scheduled collection day.
  - Yard waste must be placed in either 30-gallon kraft paper bags or a rigid container no greater than 32-gallons.
    
    Non-standard containers such as drums, baskets, etc. will not be collected.
  - Your designated yard waste container(s) must be clearly marked with a Waste Management "Yard Waste Only" sticker so that it is visible from the street.
    
    Only yard waste may be placed in a cart or container that has been designated for yard waste.
    
    Free "Yard Waste Only" labels are available at the following locations:
    
    City Hall
    
    150 W. Jefferson St.
    
    Joliet Jewel Foods Stores
    
    1401 W. Jefferson St.
    
    1537 N. Larkin Ave.
    
    2480 IL, Rt. 59 - Plainfield
  - Brush, tree limbs, and branches must be bound in bundles not exceeding 4' feet and weighing no more than 50 pounds.
    
    No single piece within each bundle should exceed three inches in diameter.
    
    Unbundled brush will not be collected.
    
    Sod, whole trees, stumps, limbs greater than (4") four inches in diameter and dirt are not part of your weekly yard waste program.
  OTHER DISPOSAL OPTIONS
  - Contact Will County’s Land Use Division to inquire where these types of items can be taken for disposal at 815-727-8834 or visit willcountygreen.com
  - Contact Waste Management at 815-280-7850 for dumpster, bagster and special collection information.
- The city planted a new tree in the parkway. Who is responsible for watering it and how often should it be watered?
  PARKWAY TREE REPLANT
  
  Residents are required to water their newly planted City parkway tree(s) for a minimum of (5) five minutes every other day.
  - Trees that have died due to non-watering will not be replaced by the city.
  - For further questions contact our Roadways Division at 815-724-3650.
- All the residents on my street received a city parkway tree replacement but me. Why?
  PARKWAY TREE REPLACEMENT GUIDELINES
  
  Not all residents will receive a city parkway tree replacement due to parkway space restrictions and/or if the new tree could cause a future visibility obstruction to adjacent;
  - Intersections, street signs, utility lines/poles, mailboxes, fire hydrants, or will interfere with other plant material, or corner lots, etc.
  - Additionally, city parkway tree replants cannot be planted in the same location of the removed tree, due to the root system of the old tree.
  - Adequate space is needed within the parkway to support the new replant.
  - This decision is determined by the City Arborist.
  Residents must submit a Parkway Tree Program Application to our Roadways Division in order to get on the list to be eligible for a replant. Contact our Roadways Division at 815-724-3650 or visit our Forestry Department's page for more information.
- My tree stump has been ground out. When can I expect a parkway tree replacement(s)?
  REQUESTING A CITY PARKWAY TREE REPLANT
  
  Once a city parkway tree has been removed and the resident decides they want a city parkway tree replacement in its place, residents must fill out and return a Parkway Tree Program Application form in order to get on the City list to be eligible for a replant. This form can be found on our Forestry page.
- The city ground out my tree stump but left woodchips in the hole. Are they coming back to clean this up?
  STUMP GRINDING
  
  No. City crews will leave the stump ground chips to fill in the hole from the removed parkway tree. Crews do not come back and fill the hole with dirt, seed, or sod as this is the resident’s responsibility. Contact our Roadways Division at 815-724-3650 for further questions.
- The city came out and removed the parkway tree but left the stump. When can I expect to see the tree stump removed?
  CONTACT US
  
  City parkway tree stumps are scheduled to be ground out approximately one month after the parkway tree has been removed, weather permitting.
  - Contact the Roadway's Division at 815-724-3650 for more information.
- How do I know if a city parkway tree has been marked for removal?
  PAINT MARKINGS
  
  City crews will mark infected or dead parkway tree(s) by painting a number on the tree; this indicates to residents the tree has been placed on the City Forestry Department’s list for removal.
  - The number indicates the circumference of the tree; the color of paint used for the numbering is insignificant.
  - Once marked, even if the paint has worn off over time, the city parkway tree has been placed on the list for removal.
  - Residents should contact the Roadway's Division at 815-724-3650 for parkway tree removal follow-up or the City Hall Information Desk at 815-724-4000 to notify the city of any dead/dying trees within the city parkway that are dead and in need of removal.
- I have a dead/dying tree in the city parkway. Is the resident responsible for removing it?
  CITY PARKWAY TREE REMOVAL GUIDELINES
  
  No, the tree is considered City property.
  - It is the City’s responsibility to remove dead/dying trees within the city parkway.
  - To report an issue with your city parkway tree(s) call 815-724-3650 or submit an online service request to report this issue to the City.
- What is a parkway? How do I know if a dead/dying tree is located within the City parkway?
  CITY PARKWAY LOCATION
  
  A City parkway is typically defined as the grassy easement area found between the sidewalk and the curb line of the street.
  - In some instances, streets may not have sidewalks.
    
    In these cases, a City Foreman or Arborist will need to physically go to the property to determine if the tree falls within the easement.
  PRIVATE PROPERTY
  - The City of Joliet does not remove trees on private property or trees located within alleyways.
    
    These areas are all considered private property, and it is up to the individual residents to maintain, call 815-724-3650 for further inquiries.
  LOCATE SERVICES
  - Before removing any trees and before digging, residents should contact J.U.L.I.E. at 811 or visit illinois1call.com for more information.
  COMED
  - If trees require trimming and/or removal and they are located near utility poles or power lines residents should contact ComEd at 800-334-7661 or visit ComEd.com for more information.
- My parkway tree is dead/dying; who do I report this to?
  CONTACT US
  
  Contact our Roadways Division at 815-724-3650 or submit an online service request to report this issue to the City.
- The city cut down my parkway tree, what is the next step?
  CONTACT US
  
  Once your parkway tree has been removed residents should fill out the Parkway Tree Program Application and submit it to our Roadways Division.
  - If you have any further questions, contact our Roadways Division at 815-724-3650.
PUBLIC WORKS ROADWAYS DIVISION
- My yard /mailbox was damaged by city snowplows. Who will repair it?
  CONTACT US
  
  Sod damage is repaired by the city. Mailboxes are to be repaired by the homeowner.
  - The City may reimburse homeowner for mailbox damage, however; if the mailbox was not installed per the Postal Department regulations, there will be no reimbursement.
  - The homeowner should file a claim with the Roadways Department by calling 815-724-3651 for mailbox damage.
  - To report sod damage the homeowner should call 815-724-3652.
- How do I report a street/alley pothole?
  CONTACT US
  
  Contact our Roadways Division at 815-724-3650 or lodge an online service request.
- Will the city pick up my leaves in the fall if I blow/rake them into the street?
  YARD WASTE GUIDELINES
  
  The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
  - When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
  - Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
  - All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
  - Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
  ILLINOIS DEPARTMENT OF TRANSPORTATION - IDOT
  
  Contact the Illinois Department of Transportation (IDOT) at *999 or 800-452-4368 to file a claim.
  - The City of Joliet does not have jurisdiction over roads IDOT maintains or the conditions of them.

WASTE MANAGEMENT

How do I find out what day my garbage is collected on?
WASTE MANAGEMENT - CONTACT US

Residents can call Waste Management at 815-280-7854 to find out which day Waste Management services your address location.
Who is the City of Joliet's municipal waste provider?
WASTE MANAGEMENT

Visit our Garbage and Recycling page for information on our municipal waste programs and guidelines.
- Contact Waste Management for servicing questions, issues, white goods pickup, or for toter repair at 815-280-7854.
- Contact Waste Management At Your Door to schedule a residential electronics and/or hazardous household waste special collection pickup at 800-449-7587.
My garbage was not picked up on my scheduled collection day. Who should I call?
MISSED COLLECTION PICK-UP

If you feel your carts were missed on your regularly scheduled Waste Management collection day, please notify Waste Management at 815-280-7854, (M-F, 8 a.m.-6 p.m., Sat. 8am-noon). If Waste Management tells you they will come back to claim the missed item, make sure they give you a ticket number for follow up reference if needed.

The following are common examples of why your municipal waste may not have been picked up:
- Carts and properly contained items/cans were not at the curb prior to 7:00 a.m. deadline for collection on the scheduled day of collection.
- Items were not properly contained per Waste Management guidelines.
- If your collection day falls on or after the following holidays during the normal collection week cycle, your collection will be delayed by one day that week (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
- Parked vehicles in the street or other obstacles blocking drivers from safely retrieving the carts from the curb, cul-de-sac and/or alley pickup areas. Please notify Joliet's Non-Emergency Police line at 815-726-2491 for any vehicles/obstacles in the street, cul-de-sac and/or alley areas that would hinder Waste Management pickup, City Snow Plowing, and/or USPS mail delivery.
For further information on municipal waste guidelines and procedures residents should call Waste Management at (815) 280-7854, or visit Waste Management online, or visit the City's Garbage and Recycling page for more information.
Who is responsible for dead animal removal within the city right-of-way?
DEAD ANIMAL REMOVAL WITHIN CITY RIGHT OF WAY

Contact Waste Management at 815-280-7854 for removal of dead animals within the city right-of-way.
- It is homeowner's responsibility to remove dead animals from private property by double bagging the animal in a plastic garbage bag and placing in trash for disposal.
Who can I call to have an old appliance or white good item picked up?
WHITE GOODS COLLECTION

Call Waste Management to schedule a white goods appliance pickup at 815-280-7854.
- Items such items refrigerators, freezers, washers & dryers, AC units, water heaters and dehumidifiers can be scheduled for a special pick-up and will be recycled.
- As a safety precaution, remove doors from refrigerators and freezers.
RESTRICTED ITEMS

Please note that water softeners are not part of Waste Management's White Goods or At Your Door pickup programs.
- Residents can dispose of water softeners by placing curbside on their normally scheduled Waste Management garbage collection day.
- However, the water softener must be completely empty of any water and salt products for Waste Management to take it.
Does The City of Joliet provide Waste Management garbage and recycling carts?
WASTE MANAGEMENT GARBAGE & RECYLCING CARTS

Yes - Each home is provided with either one 64 or 96-gallon cart for solid waste and one recycling (yellow lid) cart free of charge.
- New construction homeowners should call Waste Management at 815-280-7854 to order solid waste and recycling carts for their new home.
- Resident moving out of their home should leave both the solid waste and recycling carts behind for next resident moving in.
- Additional carts (solid waste, recycling & yard waste) can be purchased or rented monthly through Waste Management, call Waste Management for details at 815-280-7854.
- Residents also have the option of purchasing their own solid waste cans not to exceed 45-gallons in size or 50 lbs in weight when full. Residents can also use plastic garbage bags as an alternative as well.
- All waste should be properly contained to prevent littering. Report uncontained residential trash, move out or eviction pile issues to the City Hall - Information Desk at 815-724-4005.
For further information on municipal waste guidelines and procedures residents should call Waste Management at 815-280-7854, visit Waste Management, or visit our Garbage and Recycling page.
My wheel/lid is broken on my Waste Management cart... Who should I call?
BROKEN GARBAGE/RECYCLING CART

To report a broken toter lid or wheel residents should contact Waste Management at 815-280-7854.

When reporting, residents should ask for a ticket number, keep track of the date, time, ticket number, and name of customer service representative they spoke to.
When does weekly yard waste collection begin and end?
SEASONAL YARD WASTE COLLECTION

The weekly yard program collecting grass clippings, leaves, tree branches and brush runs from mid-March through the first week in December on your regularly scheduled Waste Management municipal waste collection day. Use the following guidelines when placing your yard waste carts, 32-gallon containers and brown paper lawn bags curbside for weekly collection:
- Yard waste must be placed in either a brown paper yard waste bag OR in clearly labeled 32-gallon containers. YARD WASTE ONLY labels are available at the City Hall - Information Desk and at the local Joliet Jewel-Osco stores. YARD WASTE ONLY labels are for store bought 32-gallon sized hard sturdy plastic or metal containers with tight fitting lids. Only one (1) YARD WASTE ONLY label is needed, and all yard waste 32-gallon containers must be properly labeled if used for yard waste collection. Residents also have the option of buying or renting a 96-gallon yard waste only cart from Waste Management by calling 815-280-7854. Yard waste placed in any type of plastic bag will not be collected.
- All Waste Management garbage, recycling, yard waste containers/carts and brown paper yard waste bags need to be placed curbside either after 6:30 p.m. on the day before your scheduled collection day or no later than 7 a.m. on your scheduled collection day. If you believe your house was missed for collection, please contact Waste Management at 815-280-7854 to report, ask for a ticket number to reference the call. If you are not satisfied with the response and result from Waste Management due to the missed pickup, contact the City Hall Information Desk at 815-724-4000.
- After all your items have been collected by Waste Management on your collection day, all empty garbage, recycling, yard waste containers/carts and any items not picked up need to be removed from the collection point within ten (10) hours of collection. Please report any type of Waste Management carts or yard waste containers left curbside after this timeline to the City Hall - Information Desk at 815-724-4005.
- Brush and branches must be cut into 4-foot lengths, no more than 3 inches in diameter, and bundled with twine or string, bundles not to exceed 50 lbs. in weight. UNBUNDLED brush and branches will not be collected.
- Please note that dirt, sod, whole trees, stumps, limbs and brush greater than 4 foot in length and 3 inches in diameter are not part of the weekly yard waste program. Residents can call the Will County Land Use Division 815-727-8834 for suggestions on where to dispose of these types of items or use a landscaping firm to properly remove and dispose of these types of items from property.
Does Waste Management offer live Christmas tree pickup?
LIVE CHRISTMAS TREE DISPOSAL GUIDELINES

Yes - The last day for live Christmas tree pickup is January 31st, on your regularly scheduled collection day up until this date.
- Place live whole Christmas trees that are 5 feet tall and under curbside on your regularly scheduled collection day.
- For live Christmas trees that are greater than 5 feet in height need to be cut in half before placing curbside in order for Waste Management to pick up.
- All lights, ornaments, tinsel, and garland should be removed prior to placing curbside.
- If you have further questions, contact Waste Management at 815-280-7854.
Does Waste Management offer a weekly recycling program?
WEEKLY RECYCLING

Yes, Waste Management picks up recycling on your regularly scheduled collection day.
- Qualifying recycling items to be put in your recycling cart (yellow lid) include:
- Glass and plastic bottles
- cans
- paper products
- food and beverage cartons
- flattened cardboard
- and up to 4 car and/or small truck tires (no rims) are eligible to be picked up on your regularly scheduled recycling day.
- Non-qualifying items:
- DO NOT PLACE FOOD
- LIQUIDS
- PLASTIC BAGS
- FOAM CUPS & CONTAINERS, OR FILM IN RECYCLING CARTS.
- Visit Recycle Often Recycle Right for more information or call Waste Management at 815-280-7854.
Does Waste Management offer an electronics recycling and hazardous household materials pickup?
WASTE MANAGEMENT AT YOUR DOOR - SPECIAL COLLECTION

Yes. Waste Management offers a convenient service in our community for residents to properly dispose and recycle home - generated special materials - safely, easily, and responsibly.
- Items to be included are paints, household cleaners, compact fluorescent lamps (CFL), automotive products, garden chemicals, batteries, electronics and more.
- Do not place these items at the curb with regular garbage - they will not be collected.
- To dispose properly residents can call Waste Management AT Your Door 800-449-7587, 7 am - 7 pm Central Standard Time, Monday through Friday. (Se habla español).
- Residents can also visit WMATYOURDOOR.com.
- We suggest calling 800-449-7587 the first time you are using this service.
  - Once you call a packet will be mailed to you with specific instructions and your pickup date.
There is no extra charge for this service and no limit to the number of times a resident can call and schedule a pickup. This service is only available to residents that pay for Municipal Waste on their monthly City of Joliet Municipal Water and Sewer bill.

Materials accepted through this program:
- Automotive Products: Antifreeze, batteries, brake fluid, motor oil & filters, and more.
- Electronics: Computers, monitors, keyboards, MP3 players, televisions (limit one per call), DVD/CD players, tape players, VCR, cell phones, desktop printers, fax machines, and microwaves.
- Garden Chemicals: Fertilizers, insect sprays, herbicides, pesticides, and weed killers.
- Household Cleaners: Ammonia, heavy-duty cleaner, rust remover, tile/shower cleaner, upholstery cleaner, and more.
- Mercury Containing Items: Batteries, compact fluorescent lamps, fluorescent tubes, thermometers, and thermostats.
- Paint Products: Paint, chalk, glue, stain, stripper, thinner, and wood preservative.
- Sharps, Needles, and Lancets: Must be placed in a sealed, rigid, puncture resistant container (Needles must be free of liquids).
Waste Management at Your Door does not collect:
- Ammunition
- Explosives
- Asbestos
- Tires
- Or any materials in unlabeled or leaking containers

On what holidays is the Waste Management pickup schedule affected?

ZONING DEPARTMENT
- Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
  CONTACT US
  
  No bees, farm animals, or fowl are allowed within Joliet City limits.
  - Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- Can I park my vehicle on the grass anywhere in my yard?
  CONTACT US
  
  No. Residents are not allowed to park their vehicles on grass.
  - Please report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
- Can I park my camper, boat, RV, or trailer on my property?
  RECREATIONAL VEHICLE GUIDELINES
  
  Residents are allowed to park their recreational type vehicles on their property up to 48 hours in order to load/unload.
  - Residents that store these types of items on their property need to contact the Zoning Department for size, location, and pad requirements at 815-724-4055.
  - Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.

Christmas Day - No service Monday, 12/25/2023. Service one day late all week.
New Year's Day - No service Monday, 1/1/2024. Service one day late all week.
Memorial Day - No service Monday, 5/27/2024. Service one day late all week.
Independence Day - No service Thursday, 7/4/2024. Service one day late the rest of the week.
Labor Day - No service Monday, 9/2/2024. Service one day late all week.
Thanksgiving Day - No service Thursday, 11/28/24. Service one day late rest of the week.
Christmas Day - No service Wednesday, 12/25/2024. Service one day late rest of the week.
New Year's Day - No service on Wednesday, 1/1/2025. Service one day late rest of week.

Boil Water Orders

How long will the precautionary boil order remain in effect?

What if I drank water already?

What are the symptoms of water-borne illness?

No. Only the addresses that have received a notice are affected.

I am on a well, am I affected?

Is it safe to breast feed during the precautionary boil order after bathing in the water?

Can my pets drink the water?

Are swimming pools safe?

What do we need to do when the precautionary boil order is lifted?

Are vending machines that mix drinks safe? (Coffee, Tea & Hot Chocolate machines)

Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.

Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes. Home dishwashers can not be assured to completely kill organisms that may be in the water.

How do I wash my dishes?

Can I shower or take a bath in this water?

During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.

Can I drink the water?

How long should I boil my water for?

What does a precautionary boil order mean?

Why has this precautionary boil order been issued?

BUILDING AND INSPECTIONS DEPARTMENT

Who can I contact to verify if my home improvement project requires a permit?

OBTAINING A BUILDING PERMIT

My neighbor is doing a renovation project without a permit. Who can I report this to?

NO PERMITS POSTED

How can I obtain a copy of my plat of survey that is required for my home improvement project?

PLAT OF SURVEY

Where can I find information on Joliet's Roof Repair Policy and/or Siding Ordinances?

ROOF REPAIR POLICY & SIDING ORDINANCE

CITY HALL INFORMATION DESK

What are my options to put in a service request?

SERVICE REQUESTS

What is a Service Request?

SERVICE REQUEST

SUBMISSION GUIDELINES

Do I have to give my name when I call City Hall to lodge a neighborhood complaint?

CONTACT INFORMATION GUIDELINES

REQUESTING A CITY SERVICE

LANDLORD / TENANT CONTACT REQUIREMENTS

PUBLIC RECORD & FREEDOM OF INFORMATION (FOIA) REQUESTS

Does every service request have a tracking number?

SERVICE REQUEST NUMBER

What is the time line that City Departments/Inspectors have to review my Service Request?

UPON SUBMISSION;

CITY MANAGER'S OFFICE

How can I determine which Council District I live in and which Councilman or Councilwoman represents my area?

CITY COUNCIL - DIRECTORY

DISTRICTS 1-5

AT-LARGE

COMMITTEES & COMMISSIONS

CITY COUNCIL MAPS

WILL COUNTY ELECTED OFFICIALS

KENDALL COUNTY ELECTED OFFICIALS

As a resident how can I stay connected with the City of Joliet?

SOCIAL MEDIA

1. FACEBOOK:

2. TWITTER:

3. SMART MESSAGE COMMUNITY ALERTS:

IMPORTANT:

OTHER MEDIA RESOURCES:

CUSTOMER SERVICE

How can I pay for my City of Joliet Parking ticket?

PAYMENT OPTIONS

LOST PARKING TICKET

HOURS OF OPERATION

Who do I contact if I have a water billing question?

WATER BILLING QUESTIONS

Who do I contact for water turn on/offs?

START OR STOP SERVICE

EMERGENCY SHUT OFF

Does the City of Joliet offer a Senior Discount on their municipal water bill?

SENIOR DISCOUNT

Where do I get a garage sale permit?

GARAGE SALE PERMITS

Where do I pay City issued parking/compliance tickets?

PAYMENT OPTIONS

Where and when are Parking Ticket and Administrative Adjudication Hearings held?

ADMINISTRATIVE ADJUDICATION HEARINGS

How can I pay my municipal water bill?

PAYMENT METHODS