UTILITY BILL PAYMENTS:

Payment Options

• Automatic Bank Draft (autopay)
• Electronically through your bank’s online bill pay
• Online through City’s website (secured)
• U.S. Mail to PO Box 5001 Joliet, IL 60434-5001
• Automated Phone Service available 24 hours a day (877)811-3799
• In person at City Hall or at local bill payment centers
• Drop box outside of City Hall

 ***If water is off due to non-payment, please report any payment made on-line or through the automated phone system to a Customer Service Representative, in order to get water reinstated.***

Automatic Bank Draft (autopay)

• The City has an automatic bank draft program for payment of Utility Bills. The program is absolutely FREE!!! The required authorization agreement must be completed and returned to City Hall. A voided check must be attached to the signed form. A note stating “Bank Draft-Do not Pay” will appear on your bill after you have been accepted. It may take up to 2 billing cycles for acceptance. The bill amount will be deducted from your checking account on the due date. 

• Click here to make an on-line payment. Visa, MasterCard, AMEX, and Discover credit cards are accepted, as well as e-checks. The maximum payment allowed is $1,000, but multiple payments are accepted. A user fee of $2.10 will be charged per payment. You can also suppress your utility bill from printing through this link as well.

Automated Phone Payments

• You can now pay your water bill 24 hours a day, 7 days a week. Please call (877)811-3799 or (815)724-3969 at your convenience. Visa, MasterCard, AMEX, and Discover credit cards are accepted as well as e-checks. The maximum payment allowed is $1,000, but multiple payments are accepted. A user fee of $2.10 will be charged per payment. Any payment made through the automated phone system has a 24 hour delay of posting to your utility account.

• A service fee is charged at all locations except City Hall. Please be aware that any payment made outside the Municipal facility can be delayed a minimum of 3-5 business days. If your water is off due to non-payment, please do not pay at a Payment Center.  Payment Centers

PAYMENTS OTHER THAN UTILITY BILLS:

• Mail to: 150 W Jefferson St, Joliet, IL 60432
• By Phone: 815-724-3820 8:00am-4:30pm M-F
• In person: at City Hall 
• Drop box: outside of City Hall

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