MISSED COLLECTION PICK-UP
If you feel your carts were missed on your regularly scheduled Waste Management collection day, please notify Waste Management at 815-280-7854, (M-F, 8 a.m.-6 p.m., Sat. 8am-noon). If Waste Management tells you they will come back to claim the missed item, make sure they give you a ticket number for follow up reference if needed.
The following are common examples of why your municipal waste may not have been picked up:
- Carts and properly contained items/cans were not at the curb prior to 7:00 a.m. deadline for collection on the scheduled day of collection.
- Items were not properly contained per Waste Management guidelines.
- If your collection day falls on or after the following holidays during the normal collection week cycle, your collection will be delayed by one day that week (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
- Parked vehicles in the street or other obstacles blocking drivers from safely retrieving the carts from the curb, cul-de-sac and/or alley pickup areas. Please notify Joliet's Non-Emergency Police line at 815-726-2491 for any vehicles/obstacles in the street, cul-de-sac and/or alley areas that would hinder Waste Management pickup, City Snow Plowing, and/or USPS mail delivery.
For further information on municipal waste guidelines and procedures residents should call Waste Management at (815) 280-7854, or visit Waste Management online, or visit the City's Garbage and Recycling page for more information.
